1. Introduction
carrentalspain.help ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Portuguese Law No. 58/2019 (Data Protection Law).
2. Information We Collect
2.1 Information You Provide
- Name and email address when submitting reviews or contacting us
- Review content and ratings you submit
- Information provided through our contact form
2.2 Automatically Collected Information
- IP address and browser information
- Device information
- Usage data and cookies
2.3 Public Information
We collect and display publicly available information about car hire companies from sources such as Google Maps, official company websites, and public business registries. This information is used solely for informational purposes.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our service
- To respond to your inquiries and comments
- To verify and display user reviews
- To improve our website and user experience
- To comply with legal obligations
4. Legal Basis for Processing
We process your information under the following legal bases:
- Your consent when submitting reviews or contacting us
- Our legitimate interests in maintaining and improving our service
- Legal obligations under Portuguese and EU law
- Performance of our Terms of Use agreement with you
5. Cookies and Tracking Technologies
We use essential cookies and similar tracking technologies to improve your browsing experience. These include:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior (anonymized)
- Session cookies to maintain your session
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Sharing and Third Parties
We do not sell your personal data. We may share data with:
- Service providers who assist in website operation
- Analytics providers (with anonymized data)
- Law enforcement when legally required
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Review content is retained until you request its removal. Contact form submissions are retained for up to one year.
10. International Data Transfers
Your data is processed within the European Economic Area (EEA). If any data transfer outside the EEA occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
- Email: [email protected]
13. Supervisory Authority
If you believe your data protection rights have been infringed, you have the right to file a complaint with the Portuguese Data Protection Authority (CNPD - Comissão Nacional de Proteção de Dados) at www.cnpd.pt.