How does the digital check-in process work?
Upload your documents through our mobile app before arrival, complete the digital signature process, and receive your vehicle location via GPS coordinates. Many locations offer keyless entry systems for contact-free pickup. The entire process typically takes less than 5 minutes and includes digital damage documentation.
What's included in the Premium Mobility Package?
Our premium package includes priority vehicle selection, unlimited mileage, all-inclusive insurance with zero excess, GPS navigation, additional drivers, mobile WiFi, toll transponder, and 24/7 concierge service. Plus, enjoy exclusive parking passes for city centers, tourist attraction discounts, and priority roadside assistance.
How do I navigate Spain's toll roads and ZTL zones?
Most rental vehicles come equipped with electronic toll devices and ZTL zone alerts. Simply drive through the "T" lanes for automatic toll billing. Our rental app provides real-time navigation with restricted zone warnings for Madrid Central, Barcelona ZBE, and other limited traffic areas. Green zone stickers are provided for all vehicles.
What's the process for long-term rentals?
Monthly rentals (28+ days) include up to 30% discount, priority vehicle selection, free maintenance service, and flexible vehicle swaps. Corporate accounts receive additional benefits including dedicated account managers, consolidated billing, and preferential rates. Multi-month discounts can reach up to 45% off standard rates.
What electric vehicle options are available?
Our EV fleet includes Tesla Model 3 and Y, Volkswagen ID.4, Hyundai Kona Electric, and more. All electric rentals include free charging at partner locations, comprehensive charging maps, and 24/7 EV support. We provide charging cable adapters and smart route planning for optimal charging stops.
How does the flexible pickup and return service work?
Choose from hotel delivery, city location pickup, or airport collection. After-hours returns are available at major locations. Our meet-and-greet service can be arranged for cruise terminals and train stations. For premium rentals, we offer door-to-door delivery within city limits at no extra charge.
What's covered in the comprehensive insurance package?
Our full coverage includes zero-excess CDW and theft protection, tire and glass coverage, undercarriage protection, and personal effects insurance. Additional benefits include key loss protection, wrong fuel coverage, and emergency accommodation if needed. Multi-driver coverage is included at no extra cost.
What special seasonal offers are available?
Winter rentals (November-March) offer up to 25% discount. Summer early-bird bookings include free upgrades. Weekend specials feature unlimited mileage and additional driver inclusion. Holiday packages combine car rental with hotel and attraction discounts. Last-minute deals are available through our mobile app.
How does the loyalty program work?
Earn points on every rental for free upgrades, extra driver coverage, and rental discounts. Gold members enjoy priority service, dedicated phone support, and guaranteed availability. Platinum status includes free premium insurance, flexible cancellation, and exclusive seasonal offers.
What additional services are available?
Choose from child seats, GPS devices, mobile WiFi hotspots, roof racks, and ski carriers. Premium add-ons include chauffeur service, camping equipment, and luxury car upgrades. All locations offer contactless payment options and digital receipts. Corporate clients can access customized billing and reporting tools.
How can I modify or cancel my reservation?
Manage your booking 24/7 through our mobile app or website. Free cancellation is available up to 48 hours before pickup. Last-minute changes can be handled by our customer service team via chat, email, or phone. Premium bookings include flexible modification options with no fees.
What roadside assistance is provided?
24/7 multilingual support is available throughout Spain. Service includes tire changes, battery jumps, lockout assistance, and emergency fuel delivery. Premium coverage includes priority response and temporary accommodation if needed. Our mobile app provides real-time tracking of assistance vehicles.
